Shipping & Tracking

Thank you for shopping with Dealzmosaic. This Shipping Policy outlines how we process and deliver your orders.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed, shipped, or delivered on weekends or public holidays.
  • During peak seasons or promotional periods, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation email with tracking details (if available).

2. Shipping Locations

We currently ship to:

  • Germany
  • France
  • Italy
  • Spain
  • Netherlands
  • Belgium
  • Austria
  • Poland
  • Ireland
  • Other selected European Union countries

Shipping availability may vary depending on product type and destination.

If your country is not listed, please contact us before placing your order.

3. Estimated Delivery Time

Estimated delivery times depend on your location:

  • Domestic Orders: 5–10 business days
  • International Orders: 7–15 business days

Please note that delivery times are estimates and may vary due to:

  • Customs clearance delays
  • Carrier delays
  • Weather conditions
  • High demand periods

We are not responsible for delays caused by courier services or customs authorities.

4. Shipping Costs

Shipping charges are calculated at checkout based on:

  • Delivery location
  • Product weight
  • Shipping method selected

We may offer free shipping promotions from time to time.

5. Tracking Information

Once your order has been shipped, you will receive an email with tracking details. Tracking updates may take 24–48 hours to appear in the carrier’s system.

If you do not receive tracking within 5 business days, please contact us.

6. Customs, Duties & Taxes

For international orders:

  • Customs fees, import duties, and taxes may apply.
  • These charges are the responsibility of the customer.
  • We are not responsible for delays due to customs processing.

7. Incorrect or Incomplete Address

Please ensure that your shipping address is accurate and complete.

If an order is returned due to:

  • Incorrect address
  • Incomplete details
  • Failure to collect delivery

The customer may be responsible for re-shipping costs.

8. Lost or Damaged Packages

If your order arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery (for damaged items).
  • Provide photos of the damaged package and product.
  • We will work with the carrier to resolve the issue.

9. Order Changes & Cancellations

Orders can only be modified or canceled within 12 hours of placing the order. Once shipped, we are unable to cancel the order.